The Telephone Consumer Protection Act (TCPA) was enacted in 1991 to decrease the number of unwanted robocalls and auto-dialed calls to consumers – in layman's terms, telemarketing. The Federal Communications Commission (FCC) further expanded these consumer protections in 2013.
This law covers calls and messages that are sent without written consent, including:
- Cell Phone Calls
- Text (SMS) Messaging
- Fax Messaging
You will also learn about:
Proper training for your staff and third-party vendors to help avoid TCPA non-compliance.
